Recently, I was contacted by an agency asking if I wanted to have our negative Google review removed. But we do not do that.
Because a review is always a personal opinion. And that is exactly what belongs to an honest business. We at Gold & Mary Munich stehen für absolute Transparenz. Deshalb lassen wir auch kritische Stimmen stehen – weil sie unseren zukünftigen Kundinnen und Kunden helfen, sich ein realistisches Bild zu machen.
Permanent jewellery is a craft. And real handiwork means:
✅ highest care
✅ honest communication
✅ but also: natural limits.
For example, we communicate very clearly:
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Our weld seams hold tight as a drum.
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For the loss of an entire chain, however, we cannot provide any guarantee.
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Silver is a soft material that can yield depending on the load.
This openness creates trust. And that's exactly what we want:
Customers who consciously choose our Forever Bracelets – with the knowledge of what we can and cannot do. Without false promises.
Perfection in consulting – but honest in expectation management.
We thrive on happy customers who understand why our craft is so special. And honest reviews also help future customers come to us with realistic expectations – and then be all the more delighted.
In short:
We stand by our work. To praise and criticism. And that is exactly why our reviews remain visible.
💛 Thank you to everyone who reviews us – honest, open, and respectful.